FAQ

During the initial 60-day period after the RVA begins services, the client cannot terminate the agreement. However, if the client wishes to change the assigned RVA within this period, they can submit a written request to Tele-Help-Ing. Tele-Help-Ing will make a good-faith effort to assign a new RVA within fifteen calendar days. The client is responsible for paying the Monthly Service Fee even during the transition.

Tele-Help-Ing, recruits, interviews, and conducts background checks for all RVAs. If the client has specific aptitude or skill requirements, they must communicate these requirements in writing before an RVA is assigned. Tele-Help-Ing does not conduct specific pre-employment screenings beyond its standard procedures.

No, it is not the intention of the parties that the RVA(s) assigned to the client by Tele-Help-Ing be considered an employee of the client. It is the sole responsibility of Tele-Help-Ing to compensate the RVA(s) provided to the client.

Virtual assistants can handle various administrative tasks such as managing emails, scheduling appointments, making travel arrangements, conducting research, social media management, data entry, customer support, etc.

Our virtual assistants are highly experienced and undergo rigorous screening processes. They possess diverse skill sets and are trained in various software tools to carry out tasks efficiently.

The client can assign tasks to RVA(s) to achieve their desired outcomes. However, the client cannot instruct RVAs to engage in unlawful, defamatory, harmful, or privacy-infringing activities. The client is responsible for ensuring that the activities comply with all applicable laws and standards.

Our virtual assistants offer flexible working hours, accommodating different time zones, and can be available according to your business needs, whether it's part-time or full-time support.

We prioritize data security and confidentiality. Our virtual assistants adhere to strict protocols, sign confidentiality agreements, and we use secure communication channels and software to protect your data.

Yes, we encourage client-virtual assistant interaction. We provide profiles of matched assistants, allowing you to choose based on their skills and experience. We also arrange an interview to ensure compatibility.

We have performance monitoring systems in place, regular quality checks, and we encourage feedback to improve our services continuously.

If you require a replacement and a replacement has been deemed appropriate, we will replace the VA within 15 business days.

Our virtual assistants are proficient in using various tools and software commonly used in businesses. However, if your business requires specific tools, we can adapt and learn to use them as needed.

Our virtual assistants are selected based on their skills and experience.  Many of our VAs have diverse skill sets and can be trained to handle specialized tasks. We customize training based on your industry needs to ensure proficiency in specific areas.

We offer various pricing structures tailored to your specific requirements. This may include hourly rates, monthly packages, or project-based pricing. Our goal is to provide flexible and cost-effective solutions.

Our virtual assistants are selected based on their skills and experience.  Many of our VAs have diverse skill sets and can be trained to handle specialized tasks. We customize training based on your industry needs to ensure proficiency in specific areas.

Tele-Help-Ing and the RVA(s) are solely responsible for any federal, state, and/or local income taxes attributable to the income derived from services provided under this agreement. If the client is required by law to submit information to taxing authorities, they will be responsible for such submissions.

Tele-Help-Ing operates on a fixed monthly service fee basis, as outlined in the Pricing Terms attached to the RVA addendums. 

Our pricing structure is based on a comprehensive evaluation and tailored to suit individual client needs, as it can vary depending on several factors. Generally, our fees are determined considering a standard 40-hour workweek. Invoices are issued on a monthly basis, following the completion of services rendered during that period. For the convenience of our clients, we require invoices to be settled via auto-pay or auto draft to ensure timely payment processing.

Tele-Help-Ing ensures the quality of its RVAs by selecting highly educated individuals, with many holding advanced degrees. Additionally, the company employs a diverse team, with 20% of them being native English speakers. The rigorous selection process ensures that clients receive skilled professionals for their virtual assistance needs.

RVAs are entitled to reasonable daily rest breaks, seven days off per calendar year, and certain Mexico holidays. These time-offs are included in the monthly service fee and do not reduce the amount owed by the client. If clients wish to have RVAs work on holidays, advance written requests must be submitted, and holiday service fees are double the normal rate.

Clients are required to provide valid payment information for autopay processing. In the event of insufficient funds or declined payments, there is an additional fee of $25.00 per day until the outstanding invoice is received. Late fees accumulate until the invoice and late fees are paid in full. If an account is canceled due to unpaid balances, re-establishing the account within seven calendar days requires a $100 re-establishment fee per RVA in addition to the outstanding balance.

In cases of non-payment, Tele-Help-Ing reserves the right to seek collections. Unpaid balances may be referred to collections if not settled within fifteen days from the initial request for payment. In such cases, clients are responsible for Tele-Help-Ing's reasonable attorney fees and all costs incurred in the collection process.

While Tele-Help-Ing may not be the cheapest option on the market, they strive to offer competitive rates, especially when compared to hiring US-based employees. The cost savings of up to 60% make them an attractive choice for businesses looking to maximize their budget without compromising on the quality of service.

Absolutely. Tele-Help-Ing takes pride in its workforce, ensuring that the virtual assistants provided are talented and often possess advanced degrees. Their commitment to delivering quality service is reflected in the diverse skill set of their team. Plus, the company is 100% certified disabled veteran-owned, emphasizing a strong commitment to excellence.

Tele-Help-Ing prioritizes the security and confidentiality of your business information. They implement robust data protection measures and adhere to industry best practices to ensure that your sensitive data remains secure. Additionally, their team is trained to handle tasks with the utmost professionalism and discretion.

Tele-Help-Ing helps businesses worldwide, however within the United States we would recommend our services primarily to businesses operating within states where the minimum wage is $15/hr or higher. This strategic focus ensures that businesses in these states, where labor costs can be high, can benefit significantly from the cost-effective virtual assistance services offered. By choosing Tele-Help-Ing, businesses can optimize their operations without compromising on quality or breaking the bank.

Tele-Helping is a 100% Disabled Veteran Owned Business operating with integrity, ethics and a commitment to excellence. Here's why choosing Tele-Help-Ing sets us apart:
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1. Exceptional Talent Pool: Tele-Help-Ing boasts a team of highly educated English-speaking "helpers," with 20% being native English speakers. Our professionals are carefully selected for their skills and dedication to ensuring exceptional service.
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2. Cost Savings: Enjoy top-tier talent at a fraction of the cost compared to hiring locally in the US (up to 60% less cost than US staffing). Tele-Help-Ing offers competitive pricing, allowing you to maximize the value of your investment in virtual assistance.
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3. Ethical Business Practices: We believe in fair wages and ethical employment practices. By choosing Tele-Help-Ing, you contribute to creating positive change in the lives of our Mexican employees, supporting a company that values integrity and social responsibility.
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4. Dedication to Veterans: As a 100% Disabled Veteran Owned Business, Tele-Help-Ing operates with a deep commitment to excellence, integrity, and the well-being of our employees. By partnering with us, you support a business founded on the principles of service, discipline, and dedication. Fellow Veterans are eligible for Military Discounts, contact us today to learn more. 
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5. Integrity and Ethics: Tele-Help-Ing is driven by a strong sense of integrity and ethical conduct. We prioritize transparency, reliability, and honesty in all our operations, ensuring a trustworthy partnership with our clients. By choosing Tele-Help-Ing, you not only save on expenses but also support a company that values fair wages for its Mexican employees, creating a positive impact on their lives. 

Choose Tele-Help-Ing for a virtual assistance solution that not only meets your business needs but also aligns with your values of cost-effectiveness, ethical employment, and a commitment to veterans' success.