Remote After-Hours Dispatching

Handling after-hours calls is a difficult part of working in a technical field, such as HVAC repair, plumbing, and other service-based industries. Little known secrete, it is cheaper and less stressful to let someone else dispatch for you!

Every company wants customers to be able to contact them at all times; however, being available and filtering calls, all while trying to balance costs, can be difficult.

The described situation is a real daily issue for many companies across the United States. How can you keep your customers happy, give them great service, and ensure you know about emergencies – without dealing with every call yourself or hiring full-time staff for 24/7 dispatching services? Easy, by subscribing to Tele-Help dispatch service, of course! Enclosed, we will look at the basics of our dispatching subscription services and discuss how you can benefit from not taking your after-hours calls in an industry where it is required to succeed.

What Is An "Outsourced Dispatch Service"?

It’s exactly what it sounds like. During normal business hours(8 AM -5 PM), your team(or just you) is probably responsible for answering the phone, listening to a customer’s question or issue, and dispatching a technician to resolve the problem. Am I right?

Now, with an outsourced dispatch service, you can turn this duty over to an outsourced customer service representative(Tele-Help).  We can handle the process of listening to a customer, logging their request, dispatching a technician, or scheduling them for a later visit during business hours. Your team does not even bat an eye during the late twilight hours unless needed, of course. We can handle most dispatching processing, plumbing, HVAC, and towing, and any specific to your company or business can be noted and reasonably accommodated.

The Benefits Of Outsourcing Dispatch Services

Wondering why you should bother with outsourcing dispatch services? Here are a few of the benefits of doing so.

• Customers always talk to a real person(not a voicemail) – If your previous method of taking after-hours dispatches involved using a “Robo” system or simply sending messages to voicemail(the worse thing you can do), you will find that customers may be frustrated by having to navigate complicated menus, or they may be left wondering if anyone will listen to their voice message. By subscribing to our outsourced dispatch services, your customers will always speak to a real person – helping improve their satisfaction and also ensuring that you will not miss out on a true emergency call. An example, if you work in plumbing and you let most after-hours calls go to voicemail, you may miss a customer who has an urgent leak – and by the time you listen to your voicemail the next day, they may have already found someone else to help them. With our outsourced dispatch system, Tele-Help will take each call – and if an emergency, contact you are on call technician to resolve emergency situations without you lifting a finger.
• Avoid paying full-time staff – Locating, hiring, and training full-time staff for 24/7 dispatching is very expensive and can be time-consuming. If you run a small to medium size business, you may not be able to afford this – and outsourced dispatch services provide a great, low-budget alternative.
• Provide a higher quality, consistent experience – Your customers will always be answered by a friendly, professional, and dedicated customer service representative – 24/7. This helps provide a better, more consistent customer experience and dispatch technicians more efficiently and more quickly – which helps boost satisfaction and builds a more positive image for your brand.
• Pay only for the services you use – 24/7 dispatching is a must-have for some companies, like plumbing, HVAC, and Towing companies. However, if you have your own staff, every night and weekend, you are paying that team or person, Even during slow nights or times when you are not receiving calls.    

That’s not the case with an outsourced dispatch service like Tele-Help. You’re billed based on the call volume – and if you don’t have any calls, you won’t pay a dime, that we promise! You’ll be billed based on your usage, ensuring that your expenses are always proportional to the services that you receive. This helps you stretch your dollar, especially if you run a small-to-medium-sized business.

For these reasons – and quite a few more – our outsourced dispatch service may be perfect for your company. No matter what industry you’re in, you’re sure to enjoy the flexibility offered by an outsourced service and benefit from improved customer satisfaction and the simplified, cost-effective pricing model of our outsourced dispatch services. So don’t wait! Think about your current situation and whether or not you could benefit from our outsourced dispatching company. You’re sure to see a big improvement in your business right away!